JAB Broadband, Digis and Skybeam comprise one of the nation’s largest fixed wireless broadband service providers. Together, we provide wireless broadband internet and digital voice telephone service to residential and business customers in Colorado, Wyming, Utah, Idaho, and Texas. Utilizing the latest wireless technology, JAB’s network provides exceptional performance, security and reliability – all at low everyday prices.

General Summary
The Network Field Infrastructure Technician position is part of a team that actively maintains the Company’s network infrastructure including wired, and wireless backhaul, and distribution, installation of new distribution access points, and preventative maintenance of IP network components. This position is also responsible for the proactive monitoring, and correction of network related issues.

Essential Duties and Responsibilities
• Monitor and maintain backhaul network, troubleshoot and repair network outages, includes climbing communication tower sites (about 300 ft)
• Identify potential performance “bottle necks” in the system
• Ensure proper site operation; inspect cable, and electrical equipment
• Collaborate with customer service team; recognize possible service degradation
• Identify, and design potential new areas to be developed
• Contact homeowners, and site managers; ensure installation satisfaction
• Work with current installation, and service staff; resolve individual customer problems
• Provide prompt response to network issues; conduct preventative, or proactive network repair outside of normal business hours when required
• Work with network, installation, and call center personnel to achieve operational objectives
• Troubleshoot physical layer problems with RF links; resolve IP network issue problems
• Identify potential network issues; proactively react to situations before they escalate
• Complete network performance audits; maintain detailed information of network operations
• Maintain detailed activity logs; update network documentation; prepare detailed reports of events which negatively impact customer service
• Work within the Company’s geographical footprint; perform installation, and service work
• Work requires weekend and/or evening work and some travel may be required

Other Duties and Responsibilities
• Participate in scheduled corporate, and divisional Safety Committee meetings
• Assist with new technician training
• Interact with internal, and external subscribers on escalated issues; conduct research, and follow up on issues
• Additional responsibilities and duties as assigned

Supervisory Responsibilities
• No direct reports

Requirements

Knowledge, Skills, and Abilities Required
• Must have a valid driver license to drive within the Company’s geographical footprint on a regular basis
• Ability to respond to network issues during on-call periods
• Must have strong troubleshooting skills
• Ability to work at heights up to 300 feet at communications sites where towers exist or at other locations where installations exist
• Excellent oral written and interpersonal communication skills
• Ability to troubleshoot and solve issues; quickly learn and adapt to new concepts
• One (1) year in related network operations, or engineering roles required
• Proficient with Microsoft Office Suite, Microsoft Streets and Trips, Micropath, and other job related software
• Basic knowledge of networking and electronics theory; basic understanding of electrical codes, and standards relative to residential or commercial communications cabling
• Basic working knowledge of RF wireless technologies and product; wireless planning, design and deployment processes
• Basic understanding of IP networking
• Certified Climber/Rescuer preferred
• Customer service oriented with passion for high customer satisfaction and achieving operational excellence; ability to interact with all levels of staff including senior management, internal and external customers
• Must be able to demonstrate attention to accuracy on all duties and responsibilities
• Ability to maintain confidentiality
• Must comply with Company and OSHA established safety policies and requirements

Physical Demands and Working Environment
• Physical demands: While performing duties of job, employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls, and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position up to three hundred (300) feet. On a constant basis, the incumbent must safely lift, carry, and maneuver heavy or awkward objects one hundred (100) pounds or more. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Full spectrum color vision required.
• Work environment: Must be able to work safely in a field environment. Must be adept at working in adverse weather conditions. Frequent work in an office environment.
• Daily travel within the Company’s geographical footprint and external destinations may be required.

Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.

It is the policy of the Company to provide equal opportunity for employment to any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, genetic information, or national origin, or any other legally protected characteristic.

All employees must be authorized to work in the United States. Equal opportunity for employment shall also be extended to those qualified individuals with handicaps who apply for, or are employed by JAB/Skybeam/Digis.

JAB/Skybeam/Digis is a drug-free work environment.

Those candidates offered employment are required to pass a drug test and background investigations.

Employment with the Company is contingent on successful completion of the drug test, MVR check, and background investigations.

How to Apply

Contact: Human Resources
Email: UTNFITechPost@corp.digis.net

Reply by email to this posting and reference Job# NFIT41F in the subject line of your email